terms and conditions

we aim to provide a friendly, helpful and efficient service whilst offering great value products of the highest quality for all of our customers - if you have any queries concerning our trading terms and conditions please call us, we are happy to discuss these with you

terms and conditions:

1. Order Confirmation
1.1 Your order will be checked and processed as soon as it is received in our office, some delays may occur over weekends and bank holidays.
1.2 We check all order details and purchase orders should be supplied.
1.3 Order confirmation will be produced when Payment processed.


2. Prices
2.1 All prices of goods shall be the Company's quoted price. Buyers shall be liable to pay the Company's charges for transport and packing where applicable.
2.2 All prices are exclusive of any applicable value added tax, which the buyer shall be additionally liable to pay to the Company.


3. Terms of Payment
3.1 The Customer order shall not be released until payment has been received. *We accept most major credit cards. (N.B we do not accept American Express) *We accept prepayment by cheque (Payable to DISC Ltd or Dorset Imaging and Scanning Company Ltd.)
3.2 30-Day Account may be opened for any regular customers by special arrangement with at least two references from current suppliers to your organisation. To apply for an account, telephone Sales on 01202 659858 *Strictly 30 Day Account from the date of Invoice.
3.3 All Products remain the property of DISC Ltd until full payment has been processed.


4. Customer Details
4.1 Your customer details will not be passed on to any other party at any time. We may however, contact you to keep you informed of new products and services.
4.2 If you do not wish for these services, please contact us now or in the future.


5. Security
5.1 We do not take payment online. You may rest assure that all account information will be completely secure.
5.2 All Customer information is recorded and kept under high level of security where no other party is allowed access.
5.3 All Credit and Debit card information is destroyed immediately after use.


6. Working Days
6.1 DISC Working Days are as follows Monday, Tuesday, Wednesday, Thursday and Friday. 8.00 am to 5.30 pm.


7. Delivery
7.1 All goods are checked before leaving DISC Ltd.
7.2 Delivery charges are not included in the price. Delivery charges relate to 24 hour next day, mainland UK Delivery unless otherwise agreed.
7.3 The goods shall be delivered to the delivery address. We require full delivery address including postcode, the name of the recipient and a contact telephone number.
7.4 If the buyer fails to take delivery of the goods or fails to give the Company adequate delivery instructions at the time stated for delivery the Company may store the goods until the buyer has taken the reasonable cost for delivery and storage.


8. General
8.1 All artwork designed and supplied by DISC Ltd remain the property of DISC Ltd.
8.2 The contract is personal to the parties and may not be assigned to any other party.


9. Damaged Goods
9.1 In the unlikely event of the goods being received damaged in transit, this where the packing may be crushed, the parcel should NOT be accepted or alternatively it should be signed for as damaged. N.B. In either case DISC Ltd must be notified IMMEDIATELEY
9.2 Damaged goods contact us immediately on 01202 659858.


10. Cancellation
10.1 Orders may be cancelled at any time but charges will apply for work that has been carried out prior to cancellation.
10.2 Hardware order cancellation will incur a restocking charge of £20.


11. Artwork
All prices given assume print ready artwork is supplied by customer, unless otherwise stated.


12. Plagiarism
Unauthorised use of the content of this website is prohibited by allocable status and may involve criminal and financial liability.


13. Returned Goods
13.1 Any goods returned, other than faulty goods, the customer will be required to pay both delivery and collection charges.


14. Hire
14.1 Hire equipment will remain the property of DISC Ltd at all times.
14.2 The customer is responsible for the safe keeping, maintenance and safe return of the equipment to DISC Ltd in good condition.
14.3 Customer must notify DISC Ltd. in writing of any loss or damaged to equipment within 48 hours of the incident.
14.4 All hire equipment should be used in conjunction with Velcro Only. The use of pins or Blutack is strictly forbidden.
14.5 Cost will be incurred if there is damage to returned hire equipment.
14.6 Every effort will be made to ensure your hire equipment reaches you on time for you intended use, however, DISC Ltd cannot accept responsibility for cost incurred, damaged or any perceived or actual loss due to late delivery.


15. Complaints Procedure
15.1 We take great pride in the fact that, despite the large number of orders processed each year, our customers rarely experience any problems with our products.
15.2 In the unlikely event that you should have reason to complain, please make your complaint in writing within 48 hours of receiving your goods. We will endeavour to deal fairly with all complaints.
15.3 Goods subject to complaint should be returned to DISC Ltd. At the customers cost for evaluation purposes. If a manufacturing fault is found to be conclusive, the goods will be corrected or replaced and all transport costs met by the customer will be refunded.
15.4 Should DISC Ltd be unable to rectify the fault and be unable to supply an alternative product, then all monies will be repaid to the customer in full.
15.5 Should the product be found to have been mis-used, the customer will be informed and we will proceed with their instruction.